Relaxx Mug’s customer service department is open Monday through Friday, 9 AM to 5:00 PM EST. Contact us via email at firstname.lastname@example.org. We do our best to answer all email inquiries promptly. Orders placed online typically ship two to three business days after they are placed (times vary according to the time of year). Our Guarantee We are committed to meeting our customers’ expectations of our products. We offer a 30 day guarantee if you are not happy with your Relaxx Mug. Please contact us about a replacement, refund, or credit to your account. Payments We accept Mastercard, Visa, Discover, American Express, and PayPal. Shipment Tracking Tracking information will automatically be emailed to you for orders shipped via UPS, FedEx or DHL. Shipping Damage Report any damage or breakage to us immediately upon receipt of your merchandise Proposition 65 Decorating materials containing lead and/or cadmium when applied to these products may require a warning under California’s Proposition 65 if the decorated product is distributed in California.